Shipping & Returns
Processing Times Orders are processed within 5 business days, as most of our items are handmade.
Payment & Shipping
Your order will be delivered through Australia Post eparcel with Standard or Express post. Once your order has been shipped we will send a confirmation email including the tracking number.
Some items can be offered at a cheaper shipping rate due to their weight or size. However, there will be no tracking number for this type of postage. We recommend tracked parcel post. All shipping options can be selected at the checkout.
- Standard shipping 5-7 days (AUD$ 9.20)
- Express shipping 1-3 days (AUD$ 14.00)
- FREE shipping on all Australian orders over $70.00 AUD
A standard shipping rate of AUD$16.00 will apply to any international orders. Please allow up to 28 days for your order to arrive if you are outside of Australia.
If you have any questions regarding our shipping policy do not hesitate to contact us.
Due to hygienic reasons, there is no returns on all BIBs Dummies. If you have questions or issues, please email us at email@example.com
All items are checked over, carefully packaged, and sent by regular, untracked mail. In the event If the item is believed to be faulty, please contact us within 14 days from delivery so that we may resolve any issues. We do not refund for change of mind.
The customer is responsible for all costs incurred in returning parcels to Henchej, and an additional charge may apply to return the exchanged item to the customer.
If you have questions or issues, please email us at firstname.lastname@example.org